Know before you order

From the artwork to your doorstep.

A beautiful portrait deserves a clear buying experience. Here’s what to check when choosing a physical print or a digital keepsake.

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A framed Luna portrait arranged with tissue and ribbon

Ordering availability

You can explore the collection and build your portrait selections now. Image generation and checkout are not enabled yet. We are not accepting paid orders or promising delivery dates at this stage.

Shipping within the United States

Delivery coverage, charges, and production times are being finalized. Alaska, Hawaii, U.S. territories, and other destinations may have different arrangements. Do not assume free or nationwide shipping until your destination and rate are confirmed.

Production and delivery are different

A physical order needs time to be prepared and printed before it travels with a carrier. When ordering becomes available, review both the production estimate and the shipping service—especially for a time-sensitive gift.

Digital portraits and order support

A digital-only purchase does not need physical shipping. Download access, customer support details, and the final returns and replacement policies will be published before checkout opens. No unconfirmed delivery or replacement guarantees apply.

Read the help guide →

A familiar face. A fresh perspective.

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